contact centre

Covid-19

How a global call centre giant (mis)managed the pandemic

By Thodoris Chondrogiannos and Nikolas Leontopoulos

Fear of surveillance, overcrowding, home inspections. Investigate Europe goes inside Teleperformance customer care centres in Greece to uncover a trail of corporate mistreatment during the Covid-19 pandemic that leads to some of the most powerful companies in the world. In cooperation with Reporters United, the first Greek centre for investigative journalism. Read more "How a global call centre giant (mis)managed the pandemic"